Refund policy

At Ignite the Light, we are committed to providing quality products and services. Please take note of our policy regarding returns and refunds:

Digital Products: Due to the nature of our digital products, we do not offer returns or refunds on these items. We encourage you to review product details carefully before making a purchase to ensure it meets your needs.

Lost in Mail: We understand that unexpected issues may arise during the shipping process. Unfortunately, we do not offer refunds for orders that have been lost in the mail. However, if you opted for shipping insurance, we are more than happy to assist you in initiating a claim with the Mailing Company to secure a refund for your package. Please contact our customer support team promptly to begin the process.

Refund Process: If you believe you are eligible for a refund due to a lost package with insurance, kindly reach out to our customer support team at [your contact email]. Provide relevant details, such as your order number and any supporting documentation, and we will guide you through the steps to initiate the refund process with the Mailing Company.

Contact Us: For any inquiries or assistance, feel free to contact us at [your contact email]. We are here to help and ensure your satisfaction with our products and services.

We appreciate your understanding and cooperation regarding our returns and refund policy.

Thank you for choosing Ignite the Light.

Best regards, The Ignite the Light Team 🌟📦✨